Urban Planet Reviews

Urban Planet has an overall rating of 4.0 based on 27 reviews. Customer feedback on Urban Planet is mixed: Urban Planet reviewers highlight positive aspects like trendy clothing options, affordable prices, frequent sales and promotions, good customer service, which strongly appeal to young adults and fashion-forward teens. However, Urban Planet is often criticized for its limited size range, inconsistent quality, slow shipping times and occasional stock issues.

4.0/5.0

27 reviews

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All Urban Planet Reviews (27)
traciblackwell3325
May 23, 2026
"Quick and Easy Exchange"
Ordered a hoodie from Urban Planet and of course it ended up being a bit too big on me, which was annoying because I really didn’t feel like dealing with a whole exchange. But it went way smoother than I expected. The girl at the counter was nice, didn’t ask a bunch of unnecessary questions, and helped me find the right size fast. I was in and out quickly, which I appreciated because I’m not exactly patient with stuff like that. Overall, good experience and I’d shop there again
MichaelRobinson
May 22, 2026
"Good clothes, but felt a bit ignored"
I ordered a few tops and a pair of jeans from Urban Planet, i’m happy with the clothes themselves. The fabric feels better than I expected, not thin or cheap like some other places, and the shirts have been through a couple washes already with no weird shrinking or fading. The jeans fit nicely too, and the stitching seems solid. For the price, the quality is really good. My only issue is that I felt kind of ignored when I had a question about my order and didn’t really get much help, which was frustrating. Still, the items turned out better than I expected.
Joe.shapiro
May 20, 2026
"Great Deals and Easy Checkout"
I literally got some really nice discounts, and the checkout process was easy too. Overall, it was a smooth experience.
DAVIS
April 16, 2026
"A little on the pricey side"
Overall, it was fine, but I did feel like it was a bit pricey. I checked my email receipt afterward and kind of had that moment of, “Oh, that added up faster than I expected.”
thomasthorton7454
April 14, 2026
"I usually dread returning stuff and think the…"
I usually dread returning stuff and think the whole process is annoying, but this one was actually quick and simple. I still wish I didn’t have to deal with a return at all, but at least they made it painless.
cindy_Hampton80
April 11, 2026
"Packaging really needs improvement"
The order itself was okay, but the bag arrived ripped and all the clothes were squished inside. I had mentioned concerns before, and it felt like nobody really read the message. Not what I expected, and the packaging definitely needs work.
chase_Rayome98
April 09, 2026
"Showed up right when expected"
I ordered a few tops and, the delivery came right around when they said it would. I’m sure the tracking was accurate the whole time too, because I didn’t run into any issues checking it. Overall, I’m happy with how it went
william.Hernandez
April 07, 2026
"Rough Experience Today"
I stopped in today and, let’s just say, it didn’t exactly feel like the level of service I was expecting. The whole experience came across careless, which was disappointing.
TinaRoy_88
April 06, 2026
"Easy enough to use, but I’m a little less confident now"
The site was easy to shop on and pages loaded quickly, which I appreciated. I found my size without much hassle and checkout was simple too. That said, a few small things made me feel a bit less trusting than I expected, like not being totally sure everything was as clear as it should be. Nothing went wrong, but I’d probably be a little more cautious next time.
Liliana-crowe
April 04, 2026
"Glad I Didn't Miss Out"
It showed up fast and everything was fine, no real issues at all. i’m glad I ordered when I did because I would’ve been annoyed if I’d waited and missed out or had to deal with delays.
gloria_Gainey83
April 02, 2026
"I ordered a green hoodie and a pair…"
I ordered a green hoodie and a pair of black cargos, and I was a little worried the colors might look different in person. But when they showed up, they looked just like the photos online. No weird shade difference or anything like that. I’m happy with how they turned out.
davidsolberg3612
March 18, 2026
"I had a small issue with…"
I had a small issue with my order and wasnt really sure what I was supposed to do, so I reached out to customer service. They got back to me quick, and it actually felt like a real person was helping me, not just sending some copy/paste reply. It did take a little while to get everything fully sorted out, but the rep was nice and explained things clearly. Overall it was a good experince and I’d shop here again.
tina_Loomis92
March 17, 2026
"Super quick response"
They replied really fast, way quicker than most places ever do. It felt like everyone there is just on top of things, which made the whole experience easy.
Naomi_gilbert80
February 27, 2026
"Clothes fit me really well"
I ordered a few tops and a pair of jeans from urban-planet.com, i was happy with how everything looked on me.

I’m usually stuck between sizes, so I was expecting at least one thing to fit weird, but the jeans actually sat nicely on my waist without feeling too tight. The tops were a good length too, which I appreciated because I don’t like when shirts are super short on me.
Everything felt comfy and easy for me to wear, and I didn’t have to overthink the sizing. I’d definitely order from them again.
beverly_Mathey92
February 21, 2026
"I picked up a couple tops…"
I picked up a couple tops from Urban Planet and they seemed really soft when I first tried them on. After wearing them for a few hours though, they started to feel a bit itchy, which was kind of annoying. I mean, for the price I guess I can’t complain too much, but also if something feels soft at first, I feel like it should stay comfy all day? They’re still cute, just probably not my first choice for wearing from morning to night.
HEDRICK
February 20, 2026
"Updates came quick"
I got the updates fast, which was nice. Didn’t have to wait around much and everything came through quicker than I expected.
james-Brannen
February 13, 2026
"Return Info Was Easy to Find"
I found the return rules quickly, which was such a relief. I just wish the return deadline was shown way bigger because I nearly missed it and almost had a tiny panic attack over it.
BONILLA
February 10, 2026
"Easy checkout overall"
Checkout went smooth for me, and the order confirmation showed up really fast. I just wish the promo code box was a little easier to find because I almost missed it.
RubyWoodson_20
February 10, 2026
"Decent basics, but not sure who’s actually responsible"
I ordered a few basic shirts from Urban Planet they looked good when they first arrived. But after just a couple of washes, a few of them started stretching out a bit and the color faded more than I expected. For the price, I guess they’re not terrible, and I can still wear them, but I definitely thought they’d hold up better. Also, it’s kind of annoying that it’s not super clear who actually owns or stands behind the quality when something like this happens. Feels like you’re just left figuring it out yourself.
john_Kowalski77
January 30, 2026
"Not perfect, but I keep coming back"
I’ll admit, urban-planet.com usually has the sizes and colors I’m looking for, which is more than I can say for a lot of clothing sites. A few things I wanted did sell out quickly, which was annoying, but the inventory is generally decent and seems to get updated often enough. It’s not perfect, but it’s still better than a lot of other places I check.

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